Our Food Safety Policy

General Questions

What measures do you take to ensure food safety?

Rananso Foods follows strict food safety protocols, including proper storage, handling, and packaging procedures. We ensure that all our products meet the highest standards of hygiene and quality.

How do you handle food during delivery?

All orders are packed in insulated containers with appropriate cooling packs to maintain the required temperature. We work with reliable delivery partners to ensure that your order reaches you promptly and in perfect condition.

What should I do if my order arrives damaged or spoiled?

Please contact our customer service team immediately if you receive a damaged or spoiled product. We will arrange for a replacement or a refund as per our policy.

Prepared Foods

How do you ensure the safety of prepared foods?

Our prepared foods are made in a certified kitchen that adheres to stringent food safety regulations. Each dish is prepared fresh daily and stored at the correct temperature until delivery.

How should I store prepared foods once they are delivered?

We recommend refrigerating prepared foods immediately upon delivery. Please follow the storage instructions provided with each item to ensure optimum freshness and safety.

Can prepared foods be frozen?

Some of our prepared foods can be frozen for later use. Please refer to the specific instructions provided with each dish to determine if freezing is recommended.

Fresh Produce and Perishables

How do you ensure the freshness of produce and perishables?

We source our produce and perishables from trusted suppliers and conduct regular quality checks. Products are stored under optimal conditions and delivered promptly to ensure freshness.

Do you grow any foods that you offer?

Yes, we grow some of the foods we offer. By cultivating specific items ourselves, we can guarantee their quality and freshness, ensuring they meet the high standards we promise to our customers. This hands-on approach allows us to oversee every step, from planting to harvest, to your table.

How should I store fresh produce once it is delivered?

Please follow the storage instructions for your order. Generally, fresh produce should be stored in the refrigerator, while some items may require a cool, dry place.

Frozen Foods

How do you ensure the safety of frozen foods?

Frozen foods are stored at the required freezing temperatures until they are packed for delivery. We use insulated packaging and cooling packs to maintain the temperature during transit.

What should I do if frozen foods arrive partially thawed?

While our packaging is designed to keep frozen foods at the right temperature, sometimes partial thawing may occur. The food can be safely refrozen or cooked immediately if it is still cold. If you have any concerns, please contact our customer service team.

Food Allergies and Dietary Preferences

Do you offer allergen information for your products?

Yes, we provide detailed allergen information for all our products. You can find this information on the product pages of our website or the packaging.

Can I request special dietary accommodation?

We strive to accommodate special dietary needs whenever possible. Please contact our customer service team to discuss your requirements, and we will do our best to assist you.

Contact Us

How can I reach out to customer service regarding food safety concerns?

You can reach our customer service team via email at sales@ranansofoods.com or 0707-263-5515. We are here to assist you with any food safety concerns or questions.

Thank you for shopping with us! Your safety and satisfaction are our top priorities.