Payment Process

Rananso Foods offers a variety of convenient ways to pay for your orders.
You can pay using the following methods:

• Bank Transfer: Direct transfer from your bank account to Rananso Foods' account via your bank's app.
• nTanTah Rewards Credits: Use credits earned as cash back from previous purchases.
• rAna Wallet: Pay using funds parked in your rAna Wallet, which can also be used for refunds.
• Promo Code Coupons and Buy Group Discounts: Apply eligible promo and group discounts during checkout.

Use your bank's application to transfer the total order amount to Rananso Foods' bank account. To pay by bank transfer. Here are the details you'll need:

• Bank Name: Moniepoint
• Account Name: Rananso Foods
• Account Number: 670-666-9085

Necessary: Always include your Order Reference Code in your transfer form's "Narration" or "Remarks" section. This ensures that your payment is identified and matched to your order quickly.

nTanTah Rewards Credits are a special loyalty reward you earn when you shop on Rananso Foods. Here's how they work:

• You earn 5% cash back in credits for each purchase, calculated after subtracting discounts, credits, and promotional coupons.
• These credits accumulate in your account and can be used for future purchases.
• To use your credits, select nTanTah Credits as a payment method during checkout. The available balance will be deducted from your total.

For more information about the nTanTah Rewards program, please refer to the nTanTah Rewards Credit FAQs.

The rAna-Wallet, offered by Rananso Foods, is a convenient service that makes shopping easier and more flexible. With the rAna Wallet, you can:

• Deposit funds in advance, making your checkout process quicker and more seamless.
• Receive instant refunds directly into your rAna Wallet account.
• Transfer money between your bank account and your rAna Wallet at any time.
• Request a transfer of any remaining balance back to your bank account.

To pay with rAna Wallet, select it as your payment method at checkout. For more details, please refer to the rAna Wallet FAQ.

Yes, Rananso Foods lets you split your payment between multiple methods. For instance, you can use nTanTah Rewards Credits or your rAna Wallet for part of your order and cover the rest with a bank transfer or a promo code. The checkout system will walk you through the process of choosing and applying each payment option.

Promo Code Coupons are special codes you enter at checkout to receive a discount on your purchase. Similarly, Buy Group Discounts allow you to enjoy savings when you order as part of a predetermined group. If you have a valid coupon or are eligible for a group discount, just enter the code during checkout in the field provided. Once your code is validated, the discount will automatically be subtracted from your total.

Please contact Rananso Sales for assistance with joining a Buy Group, creating a new group, or discussing group discount rates.

During checkout, look for the section labeled "Promo Code" or "Discount Code." Enter your code and click "Apply." The discount will be automatically deducted from your order if the code is valid and meets the requirements.

Yes. All orders on Rananso Foods must be paid for in full before they can be processed and confirmed. Payments are verified and processed before your order is packed and shipped. Rananso Foods does not offer pay-on-delivery options.

Confirmed orders cannot be canceled. Once your payment is received and your order is confirmed, preparing your items for delivery begins immediately. This policy helps ensure speedy and accurate fulfillment for all customers.

If you forget to provide your Order Reference Code in the narration/remarks section, there may be a delay in matching your transfer with your order. Please contact Rananso Foods' customer service as soon as possible with your transfer details so your payment can be manually confirmed.

Once your payment has been processed and matched to your order, you will receive a confirmation email or notification from Rananso Foods. If you do not receive confirmation within a reasonable time after payment, contact customer support with your order and payment details.

Yes! Rananso Foods' website uses secure web protocol for all web traffic, including order processing at checkout completion. Rananso Foods will not ask for or store your banking or financial information. Always ensure you transfer funds to the official Rananso Foods account and never share your banking or wallet login details with anyone.

If your payment does not go through, or you receive an error message during checkout, please check that:

• Your bank account or wallet has sufficient balance.
• You have entered the correct account details and reference code.
• Your internet connection is stable.
If you continue to have trouble, contact Rananso Foods customer support for assistance.

If approved (for example, in the rare event that an item is unavailable), refunds will be credited to your rAna Wallet. You can use the refunded funds for future purchases or request a withdrawal to your bank account.

Rananso Foods does not charge fees for using bank transfer, nTanTah Credits, or rAna Wallet. However, your bank may charge a standard transfer fee. Please check with your bank for any applicable charges.

Yes. Log in to your Rananso Foods account and go to your order or wallet history section to view past payments, rewards credits earned, and wallet transactions.

If your payment has been deducted but you have not received a confirmation from Rananso Foods, contact customer service immediately with your payment receipt and order details. They will help verify and resolve the issue as quickly as possible.

If you have any payment-related questions or concerns, contact Rananso Foods customer service via the support section on the website, email, or helpline. Provide your order number and payment details for faster assistance.

The Rananso Foods platform allows you to combine eligible discounts and promo codes with other payment methods. However, some promotions cannot be stacked; the checkout process can guide you to apply the best qualifying discounts at checkout.

You can find more detailed information about the nTanTah Rewards program and rAna Wallet by referring to their respective FAQs, which are available on the Rananso Foods website or by contacting support.