Returns Policy

Your Guide to our Returns and Refunds

General Return Policy

What is your return policy?

We aim to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, you may return it within 7 days of delivery for a full refund, exchange, or store credit. Certain conditions apply, and exceptions are noted below.

How do I initiate a return?

To initiate a return, please contact our customer service team within 7 days of receiving your order. You can reach us via email at support@ranansofoods.com or by calling 0707-263-5515. Provide your order number and details of the items you wish to return, and our team will guide you through the process.

Eligible Items for Return

What items are eligible for return?

You may return non-perishable groceries, household items, and unopened prepared foods. All items must be in their original packaging, unused, and in the same condition as when they were delivered.

What items are non-returnable?

Perishable items, such as fresh produce, dairy products, meat, and seafood, are non-returnable due to health and safety regulations. Additionally, any opened or partially consumed prepared foods cannot be returned.

Returns Process

How do I return items?

Once you have contacted our customer service team and your return request is approved, you will receive return instructions. Our delivery team will schedule a pickup at your convenience. All returned items must be packed securely to avoid damage during transit.

Do I need to pay for return shipping?

No, return shipping is free. We will arrange and cover the cost of the return pickup.

Refunds and Exchanges

How long does it take to receive a refund?

Once we receive and inspect your returned items, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Purchases paid for by bank transfer are refunded to your rAna Wallet account.

Can I exchange items instead of getting a refund?

Yes, exchanges are possible for eligible items. If you wish to exchange an item, please specify this when contacting our customer service team. Once your return is approved, we will process the exchange and ship the new items as soon as the returned items are received and inspected.

Order Issues

What should I do if I receive a damaged or incorrect item?

If your order arrives damaged or you receive incorrect items, please contact our customer service team immediately. Provide a description of the issue and any relevant video and photos. We will resolve the issue promptly by sending replacement items or issuing a refund, as you prefer.

What if my order is missing items?

We strive to ensure that all orders are complete and accurate. If any items are missing from your order, please contact our customer service team within 24 hours of delivery. We will verify the issue and arrange for the missing items to be delivered or issue a refund.

Prepared Foods

Can I return prepared foods?

Prepared foods are eligible for return only if they are unopened and in their original packaging. Opened or partially consumed prepared foods are non-returnable. If you have any concerns about prepared food quality, please contact our customer service team for assistance.

Special Considerations

Are there any exceptions to the return policy?

Yes, certain items may not be eligible for return due to health and safety regulations. These include, but are not limited to, perishable items, opened prepared foods, and any products marked as final sale. Additionally, returns are subject to inspection, and refunds or exchanges may be denied if items do not meet our return criteria.

What if I have a question not covered in this FAQ?

If you have any other questions or concerns about our return policy, please do not hesitate to contact our customer service team. We are here to help ensure your shopping experience with Rananso Foods Store is enjoyable and satisfying.

Contact Information

How can I contact customer service?

You can reach our customer service team by email at sales@ranansofoods.com or by phone at 0707-263-5515. Our team is available to assist you with any questions or concerns you may have.